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2007-2008 User Fee Reporting Table 6-A: User Fees Act


A. User Fee Fee Type Fee- setting Authority Date Last Modified 2007-2008 Planning Years
Forecast Revenue ($000) Actual Revenue ($000) Estimated Full Cost ($000) Performance Standard Performance Result Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Entry Fees Service Parks Canada Agency Act Increased in 2006 $48,500 $50,199 $166,689 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $54,761 $158,297
2009-2010 $54,761 $161,229
2010-2011 $54,761 $161,249
Camping Fees Service Parks Canada Agency Act Increased in 2007 $14,811 $16,713 $24,277 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $15,750 $23,055
2009-2010 $15,750 $23,482
2010-2011 $15,750 $23,485
Lockage and Mooring fees Service Parks Canada Agency Act Lockage increased in 2006
Mooring increased in 2007
$2,728 $2,688 $25,538 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $3,048 $24,252
2009-2010 $3,048 $24,702
2010-2011 $3,048 $24,705
Pools Service Parks Canada Agency Act Increased in 2003 $3,603 $4,099 $5,101 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $3,603 $4,844
2009-2010 $3,603 $4,934
2010-2011 $3,603 $4,935
Real Property and Business Fees Rights and Privileges Parks Canada Agency Act Increased in 2003-2004 where terms of leases and licenses expired and where rent review provisions exist. $17,614 $17,484 $10,098 Not Applicable Not Applicable 2008-2009 $17,614 $8,100
2009-2010 $17,614 $8,163
2010-2011 $17,614 $8,095
Municipal Services Services Canada National Parks Act Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. $2,676 $2,890 $17,189 For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. Progress on leadership targets are reported in Annual Report. 2008-2009 $2,676 $12,783
2009-2010 $2,676 $12,990
2010-2011 $2,676 $12,992
Other Revenues Other goods and services Parks Canada Agency Act Business licences increased in 1994; Other fees increased in 2006 $14,068 $7,078 $45,157 85% of visitors are satisfied 100% of sampled locations exceed the standard 2008-2009 $13,548 $42,746
2009-2010 $13,548 $43,530
2010-2011 $13,548 $43,528
Total       $104,000 $101,151 $294,051   2008-2009 $111,000 $274,077
2009-2010 $111,000 $279,030
2010-2011 $111,000 $278,990

B. Date Last Modified

Multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved in June 2005 for the years 2005-2006 to 2008-2009. New revenues are to be directed to maintain and improve associated services and facilities.

National Consultations were held prior to the User Fees Act in 2003-2004. Parks Canada consulted locally with the public and stakeholders through meetings with advisory and client groups and through direct mailings. On a corporate level, Parks Canada consulted with national stakeholders and interest groups and conducted a national public opinion poll and focus group sessions. Notice was also provided on the Parks Canada website on proposals for fee increases.

There was widespread acceptance of the fee proposal on the condition that Parks Canada honours its commitment to invest the related revenue growth to rebuild deteriorated visitor facilities. To address concerns raised by users during consultations, Parks Canada made three major adjustments to its multi-year fee strategy prior to approval:

  • The phase-in period for implementation was extended from 3 to 4 years for all visitor services in order to stagger price increases and reduce the cumulative impact of increasing all fees at the same time.
  • To respect our commitment to provide 18 months advance notice, implementation of proposed new commercial group fees was deferred until April 1, 2007 and the phase-in period extended from two to three years (2007, 2008 and 2009).
  • The business licence fee proposal was withdrawn from the fee submission. A revised business licence proposal will reflect further research of municipal charging practices across Canada.

Following consultations, a comparison of Parks Canada's proposed fees with those charged by parks organizations in other countries was conducted. This research was carried out in the summer of 2004 and was incorporated into the submission. The Parks Canada's multi-year fee strategy was tabled in Parliament in March 2005 pursuant to the User Fees Act.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a 1% reduction to the GST. This affected all fees seeing that the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column.

2007-2008 External Fee Reporting Table 6-B: Policy on Service Standards for External Fees


A. External Fee

Service Standard

Performance result

Stakeholder Consultation

Entry Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Camping Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Lockage and Mooring Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2

Pools

85% of visitors are satisfied

For the 2006 cycle, no locations with this service were surveyed.

Standard is based on a long standing measure2

Municipal Services

For water, the Guidelines for Canadian Drinking Water Quality is the standard. Asset Management section has promulgated the potable water directive last year. The new standard for Potable water is higher than the 2002 standard and is recognized as one of the best in the federal government.
For Wastewater, PCA meets Federal Guidelines (1976) for effluent quality. See Program Activity 5 Townsite Management for further details.
A range of specific weekly garbage collection frequencies are established to respond to community needs.

Canadian Drinking water Guidelines and sewage effluent quality guidelines were met 100% of the time in 7 park communities.

Canadian Drinking Water Guidelines were established in 2002.
Federal Guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities.
Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.

Other revenues

85% of visitors are satisfied

100% of sampled locations exceed the standard1

Standard is based on a long standing measure2


Notes

  1. For further details please see Program Activity 4: Enhance Visitor Experience.
  2. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85% satisfaction standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 1999. In 1998, Parks also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fee Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.