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Section V: Other items of Interest
A. Contacts for Further Information
For further information about this document or any of the products and services available from the Canadian Centre for Occupational Health and Safety please contact:
CCOHS
135 Hunter Street East
Hamilton ON L8N 1M5
Tel: 905-572-2981
1-800-668-4284 Canada and US
Fax: 905-572-2206
www.ccohs.ca
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B. Legislation Administered by Name of Department
The federal Minister of Labour has sole responsibility to Parliament for the following Acts:
Canadian Centre for Occupational Health and Safety Act R.S., 1985, c. C-13
C. Key Reviews
During the period of this report, there were no new reports. All previous reports, evaluations and reviews can be accessed at: http://www.ccohs.ca/ccohs/reports.html.
D. Audited Financial Statements
- Canadian Centre for Occupational Health and Safety Audited Financial Statements are available in the Annual Report to Parliament 2006-7 at: http://www.ccohs.ca/ccohs/reports.html
E. Listing of Statutory and Departmental Reports
- Canadian Centre for Occupational Health and Safety Council of Governors’ Annual Report to Parliament 2006-07.
- Report on Plans and Priorities 2006-07
- Program Evaluation and Cost Recovery Study 2001
- CCOHS Program Evaluation and Performance Measurement Study, 2005
- Modern Comptrollership Capacity Assessment 2002
- Customer Satisfaction Research Report 2004
Details of the recent surveys quoted in the report:
CCOHS Program Evaluation and Performance Measurement Study, 2005
This study included four surveys during July 4 to July 19, 2005 as follows:
a) Product customers – Invitations were sent via e-mail to 1,299 customers from CCOHS existing client database. There were 262 responses or 20% response rate. This survey focused on clients who paid for products or services offered by CCOHS.
b) Inquiries clients – Invitations were sent via e-mail to 1,196 clients who recently used the service. There was a response rate of 20% (factoring in non-deliverable e-mails). This survey focused on users of the free public information service.
Two e-mail reminders were sent. A response rate of 20% is typical for this type of survey.
c) Web-site survey response of 513 for this self-selecting sample. This survey focused on users of CCOHS’ website and was positioned on the home page and OSH Answers homepage, individual pages of OSH Answers and Web Information Services home page.
d) Key Informant interviews (20) representing a range of CCOHS stakeholders, including business, labour, government and non-governmental organizations.
Customer Satisfaction Research Report 2004
This study included two surveys:
a) Customer (Client) Survey: An invitation was mailed to current clients and customers to invite them to participate in an on-line survey from February 19 to March 26, 2004. There were 3,736 surveys mailed to users of the Inquiries Service and products. The survey was completed by 549 respondents for a response rate of 15%, which was less than anticipated. This is likely due to the
mixed mode of mailed invitations with an on-line completion requirement.
b) Web Visitor Survey: The survey was posted on the CCOHS web site from February 13 to March 9, 2004. There were 603 visitors from this self-selecting sample. The target population was any user of CCOHS’ website.
F. Supplementary information on Service Standards for External Fees can be found at:
http://www.tbs-sct.gc.ca/rma/dpr3/06-07/index_e.asp
1Gunderson, Morley and Douglas Hyatt (2001) “Workplace Risks and Wages: Canadian Evidence from Alternative Models” Canadian Journal of Economics, v. 34, no. 2, May.
2Kathryn Wilkins and Susan G. Mackenzie, “Work Injuries” Health Reports, Vol 18 No. 3, August 2007, Statistics Canada, Catologue 82-003
4CCOHS Program Evaluation and Performance Measurement Study, 2005