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Your questions and comments are important to us.

  1. Access to Information
  2. Health and Dental Care Benefits
  3. Public Service Rates of Pay and Benefits
  4. Employee Leave Information
  5. Pension
  6. Security
  7. Travel
  8. Relocation
  9. Official Languages
  10. Values and Ethics
  11. Social Insurance Number (SIN)
  12. Performance Management Program for Employees

1. Access to Information

To make an Access to Information and Privacy request, please contact the Access to Information and Privacy (ATIP) Coordinator for the department that holds the information you are seeking.

You can also:

How to make an ATIP Request

2. Health and Dental Care Benefits

Health Care Benefits

For information on health care coverage or to obtain a new or replacement health care card, please contact the Sun Life Assurance Company.

Related information on the Public Service Health Care Plan:

Dental Care Benefits

Public Service Dental Care plans are administered by the Great-West Life Assurance Company.

Related information on the Public Service Dental Care Plan (the "Plan" itself):

Pensioners Dental Services

For information on the Pensioners' Dental Services Plan (PDSP), please contact the Sun Life Assurance Company.

General information is available on the TBS Pensioners' Dental Services Plan page.

3. Public Service Rates of Pay and Benefits

For information on rates of pay for federal public service employees, please visit our Web page or contact your departmental compensation advisors.

The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.

Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.

4. Employee Leave Information

Employee Leave

For enquiries regarding personal pay and benefits (including leave credits and entitlements), contact your departmental pay and benefits advisor.

Internal pay and benefits advisors provide departmental interpretation and implementation of applicable Treasury Board policies and/or collective agreements.

Parental Leave

For information on parental leave, federal public service employees should contact their departmental compensation advisor.

The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.

Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.

Citizens not employed by the public service should consult the Employment Insurance Maternity and Parental Benefits page or contact Service Canada at 1-800-622-6232.

5. Pension

Federal public service employees looking for information on personal pension benefits should contact their departmental compensation advisor.

The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.

For more information on pension and benefits:

6. Security

Please note that security clearances will only be processed based on a specified need.

Federal public service employees requiring information on a security clearance should contact their departmental security officer.

Contractors, private sector employees or citizens wishing to obtain a security clearance should contact the Industrial Security Program

7. Travel

Designated departmental travel coordinators provide departmental interpretation and implementation of applicable Treasury Board policies. Public service employees requiring business travel-related information should contact their coordinator.

Individuals or companies working with the federal government must contact the departmental project officer or project authority managing the contract.

Additional information is available in the Travel Directive.

8. Relocation

Relocation coordinators provide departmental interpretation and implementation of applicable Treasury Board policies.

Alternately, you can consult the National Joint Council Relocation Directive or contact the National Joint Council.

9. Official Languages

Official Languages coordinators provide departmental interpretation and implementation of applicable Treasury Board policies.

10. Values and Ethics

Federal public service employees should contact their departmental Values and Ethics coordinator for interpretation and implementation of applicable Treasury Board policies.

For information on values and ethics, please consult the Values and Ethics Code for the Public Sector.

11. Social Insurance Number (SIN)

For information on Social Insurance Numbers, please consult the following websites:

12. Performance Management Program for Employees

Access an extensive list of questions and answers that deal with all aspects of performance management, the new directive and the Public Service Performance Management Application.

Employees are encouraged to call the Performance Management Information Line for general questions about performance management:

  • Toll Free: 1-877-535-7259
  • TTY: 1-800-465-7735

Hours of operation are 8 a.m. to 8 p.m. (Eastern Time), Monday to Friday (excluding statutory holidays).

Contact your IT help desk for issues or problems logging into and using the Public Service Performance Management Application.

Telephone: (613) 957-2400
Toll free: 1-877-636-0656
TTY: (613) 957-9090
Facsimile: 613-941-4000

Treasury Board of Canada Secretariat
Strategic Communications and Ministerial Affairs
L'Esplanade Laurier, 9th Floor, East Tower
140 O'Connor Street
Ottawa, Canada K1A 0R5


Or use our Comments and Questions Form:

Provision of the information requested on this form is voluntary. The information is being collected for the purpose of responding to your query/comments, and to improve our Internet suite of products and services. Personal information that you provide is protected under the provisions of the Privacy Act. Your personal information will be stored in PSU 914 Public Communications. The Act provides you with a right of access to your information.

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