Foreword – What the BTEP Toolkit is and who it is for
The Barrier to Implementation: "The Vision Trap"
The BTEP Vision and Design Goals
The Origins and Elements of the BTEP Tool Kit
The Transformation Roadmap
The Governments of Canada Strategic Reference Models (GSRM)
The Transformation Framework
Enablers and Requirement Domains
The BTEP Design and Planning Methodology
Annex A: Sample of the GSRM's Programs and Services Model
Annex B: Detailed version of the Public Sector Business Model