Public Service Award of Excellence 2013 Recipients
Table of Content
- Selection Committee
- Message from The Right Honourable Stephen Harper
- Message from Wayne G. Wouters
- Outstanding Career
- Management Excellence
- Excellence in Citizen-Focused Service Delivery
- Employment Equity and Diversity
- Official Languages
- Excellence in Policy
- Exemplary Contribution Under Extraordinary Circumstances
- The Joan Atkinson Award
- Scientific Contribution
- Large-Scale Special Event or Project
- 60 Years of Service Special Award
- Thank You
- Linda Lizotte-MacPherson
Canada School of Public Service
- Cynthia Binnington
Assistant Deputy Minister
(Human Resources – Civilian)
- Gary Corbett
President and Chief Executive Officer
Professional Institute of the Public Service of Canada
- Filipe Dinis
Assistant Secretary to the Cabinet
Privy Council Office
- Marc Fortin
Assistant Deputy Minister (Science and Technology)
- David McGovern
Senior Assistant Deputy Minister
Human Resources and Skills Development Canada
- Misu Paul
Program Specialist, Consumer Protection Division
Canadian Food Inspection Agency
- Jacques Pilote
Chief, Human Resources Programs and Planning
Canadian Radio-television and Telecommunications Commission
- Robert Makichuk
Director, Awards and Recognition / Strategic Engagement
Governance, Planning and Policy Sector
Office of the Chief Human Resources Officer
Treasury Board of Canada Secretariat
Message from the Right Honourable Stephen Harper
Prime Minister of Canada
On behalf of all Canadians, I would like to congratulate the recipients of the 2013 Public Service Award of Excellence.
The Public Service Award of Excellence is one of the highest national honours bestowed upon a select number of federal public service employees across Canada. The diverse achievements of this year's recipients demonstrate the considerable impact of the federal public service on Canadians' daily lives. These public servants delivered outstanding results, engaging their colleagues and thereby improving services within their organizations and for Canadians.
While the specific achievements of each recipient vary greatly, they share a common foundation of dedication and innovation that will continue to successfully shape the institution of the Public Service of Canada in the 21st century. Our country's success, now and in the future, relies on the commitment of our public servants to being engaged and utilizing their talents for the service of Canada.
It is an honour to have this opportunity to recognize the contributions of this year's recipients of the Public Service Award of Excellence. Their service to our country and to fellow Canadians certainly deserves our praise and thanks.
The Right Honourable Stephen Harper
Prime Minister of Canada
Message from Wayne G. Wouters
Clerk of the Privy Council, Secretary to the Cabinet and Head of the Public Service
It gives me great pleasure to recognize this year's recipients of the Public Service Award of Excellence. These individuals represent some of the best and brightest of a public service that takes pride in serving Canadians in communities across Canada and in locations around the world. These select few represent so many more dedicated employees who rise to the challenges presented to them daily.
This not only speaks to the calibre of our public servants but also to the importance that the Public Service of Canada places on supporting talent among its employees.
This year's 184 recipients have made contributions in a variety of areas ranging from supporting policing in remote communities, to improving access to Government of Canada data, to quickly delivering government services to communities in times of crisis. Their achievements remind us that being a federal public servant is a unique calling, posing challenges and opportunities that few other careers can offer. Their examples are testament to public servants' commitment and dedication to delivering results for Canadians.
Though we work in a wide variety of organizations, and in myriad different jobs, we are united as a community by our shared public sector values and our long history of impartiality and professionalism. I am confident that with leaders like this year's award recipients among our community, we will be able to successfully deliver on new initiatives to support a modern, efficient and high-performing public service.
I remain highly optimistic about the future of the Public Service of Canada as one of the finest in the world. Thanks to your dedication to excellence, leadership and innovation, it will only get stronger.
Wayne G. Wouters
Clerk of the Privy Council and Secretary to the Cabinet
Canada Border Services Agency
Canadians applaud Peter Donaldson for his outstanding contribution to safeguarding the integrity of Canada's immigration program and protecting our communities.
For more than 30 years, Mr. Donaldson has worked as an immigration enforcement officer in a specialized unit that deals with the most complex cases involving dangerous criminals with multiple identities. He is responsible for investigating and removing these high-risk foreign nationals who have been detained in Canada for a long period of time.
Mr. Donaldson's acute investigative mind and strong work ethic have enabled him to successfully close numerous lengthy investigations. He is very diligent and innovative in the approaches he uses to achieve results.
Throughout his career, Mr. Donaldson has displayed superior skills in diplomacy and liaison. Not only does he forge excellent partnerships with law enforcement officials and counterparts in provincial and foreign governments, but he is also able to establish rapport with violent criminals to gather the evidence needed to confirm their identities and remove them from Canada.
Mr. Donaldson is a true model of leadership—leading by example. His peers across the country seek him out for his advice, and he is always ready to share his expertise to help resolve the most complex cases. His excellent judgment in evaluating the risk posed by long-term detainees is invaluable to the Government of Canada.
Mr. Donaldson epitomizes the values and ethics of the Public Service of Canada and continues to contribute to the safety and security of our nation.
The Public Service of Canada congratulates Karen Lloyd for her outstanding contribution to protecting the environment and human health.
Since joining the public service in 1982, Karen Lloyd has achieved exemplary results while upholding the values and ethics of the public service. She began her career with National Research Council Canada before moving on to the Canadian Wildlife Service, and then spending 18 years at Environment Canada.
While at Environment Canada, Ms. Lloyd managed the 1998 review of the Canadian Environmental Protection Act, a significant legislative transformation that Parliament enacted in 1999. From there, she progressively took on positions of greater responsibility, always demonstrating sound judgment and strong policy advice. Her career culminated in her current role as the Director General of the Safe Environments Directorate at Health Canada. There, her leadership on the Chemicals Management Plan has been instrumental to the success of this world-leading program.
Ms. Lloyd has been an inspiration to employees throughout her time in the public service, leading on a range of charitable, professional development, and workplace health initiatives, and acting as coach and mentor to numerous staff. She has also worked to promote the participation of women in science and technology, serving as Federal Champion for Women in Science and Technology.
In addition to earning the admiration of her staff and colleagues, Ms. Lloyd has received numerous departmental awards, including a Queen's Jubilee Medal. As she nears retirement, the Public Service of Canada thanks Ms. Lloyd for her tireless contributions.
Royal Canadian Mounted Police
Canadians commend Patty McKenzie for her outstanding contribution to a remote northern Saskatchewan community and her unflagging dedication to service.
Ms. McKenzie began working with the Royal Canadian Mounted Police detachment in Southend, Saskatchewan, in 1993 and has never left. Because the detachment is a limited-duration post where officers serve only two years, Ms. McKenzie's constant presence has been essential to ensuring that the community receives a high standard of service.
Ms. McKenzie proudly performs her duties, demonstrating professionalism and compassion in all that she undertakes. On a daily basis, she can be seen providing an ear to listen and a hand to help. She enthusiastically guides new recruits in understanding the culture of the community and creates a comfortable environment where they can focus on their policing duties.
Ms. McKenzie often goes above and beyond the call of duty. Upon hearing of the sudden death of a Cree community member late one night, she unhesitatingly went into the office to assist in the investigation. As she is fluent in Cree, she was able to provide crucial information for the officers and comfort for the grieving family.
Her willingness to serve is also reflected by her deep involvement in the community. On one occasion, while a community member was away seeking professional help, Ms. McKenzie organized a work crew and secured donations to renovate the member's home.
Ms. McKenzie's career in service to Canada has had a positive impact on her community and has deeply inspired her colleagues.
António Simões Ré
National Research Council Canada
The Public Service of Canada recognizes António Simões Ré for his lifelong work in improving the safety of seafarers in harsh marine environments.
Mr. Simões Ré is a senior research officer and the head of the Marine Safety Technologies for Extreme Environments program at National Research Council Canada. Through this program, he has strengthened marine safety in Canada and around the world.
Due to his strong leadership and mentoring skills, Mr. Simões Ré has fostered a collaborative, multidisciplinary team that has developed new protocols for assessing system performance in both open and ice-covered waters. This innovative work has led to the implementation of highly improved methods for assessing and benchmarking marine escape, evacuation, and rescue systems, resulting in improved safety in severe marine environments.
Mr. Simões Ré's dedication is truly exemplary. He has worked tirelessly over the years to develop our Arctic frontier safely and responsibly, and to advance the goal of improving the safety of life at sea. His experiments have had an impact regionally, nationally, and internationally.
Mr. Simões Ré never basks in the light of his own success, but rather redirects that light to his team members, sharing the victory with them. He brings a propensity for developing the talents of others to all his undertakings, drawing the very best from them.
Through his commitment to safeguarding Canadians at sea, Mr. Simões Ré has set a high standard for the public service.
Public Works and Government Services Canada
The Public Service of Canada recognizes Randy Vallis for his exceptional career in enhancing the health and environment of Canadian communities.
Throughout his 38 years of service, Mr. Vallis has led a wide variety of complex projects, including two huge undertakings that are recognized worldwide as models of environmental management practices.
Mr. Vallis was one of the driving forces behind the construction of the Confederation Bridge that links Prince Edward Island to the mainland. Spanning 12.9 kilometres, the bridge is considered one of Canada's greatest engineering achievements. Its successful completion is no doubt due largely to Mr. Vallis's commitment to public service values and ethics. Through perseverance and careful planning, he ensured minimal environmental impact and set the benchmark for mega-projects around the world.
Just as impressive was his exemplary role in the largest environmental remediation project in Canada's history—the Sydney Tar Ponds and Coke Ovens Remediation Project in Nova Scotia. Due to his foresight and good governance practices, the project will be completed next year, within budget and ahead of schedule.
Mr. Vallis's career is notable for its many milestones and accomplishments, but what he is most proud of is the success of those around him. He is a great motivator and supporter of his teams, inspiring them by example to go beyond their usual thresholds to pursue their goals.
A fearless leader, Mr. Vallis has achieved excellence for the Government of Canada and for Canadians. His lifelong work in environmental management can only be described as outstanding.
Canada Revenue Agency
The Public Service of Canada commends Huy Do for providing managers with an excellent framework for developing fundamental leadership skills.
How does a leader translate his vision into a solid direction and plan to get results? He does this through clarity, commitment, and integrity, qualities that Mr. Do consistently exhibits in his work at the Canada Revenue Agency.
As the director of the Corporate and Leadership Programs Division, Mr. Do has successfully led a number of groundbreaking initiatives to support learning, development, and leadership development. Because of his vast understanding of subject matter content and his experience in the business of the Agency, he has led his team to produce cutting-edge corporate learning and awareness products.
For example, he spearheaded the Agency's flagship management program, a very successful three-week learning program for new managers, and developed a series of specific leadership courses for more experienced managers. He has also produced several key change-management products, including the incredibly popular online Resources for Managing Change Portal, which regularly receives 5,500 visits per week.
Mr. Do delivers on his mandate year after year, providing clients with the learning solutions they need, on time and often exceeding expectations.
His engaging interactions with his staff and colleagues have garnered him respect and admiration. A natural leader, he inspires others to rise to any challenge and nurtures a culture of excellence within his division.
Canada applauds Mr. Do for his outstanding contributions to developing excellent leaders for the public service of today and tomorrow.
Aboriginal Affairs and Northern Development Canada
The Public Service of Canada commends Daniel Ricard for his exceptional accomplishments in leading one of the most dynamic and complex legal teams of the federal sector.
Since 2004, Mr. Ricard has worked as Director General of the Litigation Management and Resolution Branch at Aboriginal Affairs and Northern Development Canada. With a team of 110 employees, he has safely guided the Government of Canada through some 500 active legal cases with significant political, financial, policy, and program implications.
Mr. Ricard has a clear understanding of the complex area of Aboriginal law and a strong ability to provide informed advice, which has earned him the highest respect among senior officials and colleagues. With his extensive knowledge and sound judgment, he has been able to strategically manage litigation to achieve successful court outcomes for the Crown, settle other cases with policy or program-based solutions, and reduce the Crown's liabilities.
An exemplary consensus builder, Mr. Ricard has established effective and collaborative working relationships with colleagues, other government departments, and partners. He also oversaw the successful development and implementation of various initiatives for Canada's Action Plan on Consultation and Accommodation, and has spoken at international conferences on Canada's approach to consultation with First Nations.
He is an exceptional role model for his employees, demonstrating integrity, professionalism, and respect in all of his interactions. He champions skills training and career development for all.
Canadians applaud Mr. Ricard for his outstanding contribution to safeguarding the interests of the Crown through excellent management and litigation.
John N. Walker
Veterans Affairs Canada
John Walker is an exceptional role model of best practices in human resources management.
Throughout his 30-year career at Veterans Affairs Canada, Mr. Walker has shown outstanding leadership and management excellence while consistently demonstrating professionalism, integrity, and intelligent risk taking.
Mr. Walker has an innovative and transparent style of management. A key example is the openness he demonstrated during the 2012 budget and transformation exercise. As the Department began implementing the downsizing measures, he met regularly with his employees, talked with them, and encouraged them. When a downsizing announcement was imminent, he met with every unit in his division to personally communicate the news and respond to their questions.
Mr. Walker is also recognized for his strong skills in relationship building. One of his greatest qualities is his equal and respectful treatment of everyone, regardless of their position in the organization. He has a gift for making everyone feel truly important and welcome. A mentor and adviser to many, Mr. Walker is a source of inspiration to his colleagues and supports his employees in a way that motivates them to excel.
Mr. Walker has also developed collaborative relationships with bargaining agents. Considering them as allies, he often seeks their input to help prevent or mitigate issues.
Mr. Walker is an outstanding leader whose commitment and dedication to the goals of Veterans Affairs Canada and to the public service as a whole is exemplary of excellence in management.
Public Works and Government Services Canada
- John Lawrence Jordan
- Laura Mihaela Serghi
The Public Service of Canada recognizes the innovative work of John Jordan and Laura Serghi in developing an easy-to-use, single-window tool to help business owners and federal employees access procurement information and provide for trusted identity management.
Buyandsell.gc.ca was built using cost-effective, flexible open-source technology to provide businesses with an unprecedented gateway into the world of procurement. With a few clicks, a business owner can use plain-language service functions to find new opportunities, competitors, or potential partners, in one region or across Canada, all in a single location, making it easier for businesses to find the information they need.
The second release of buyandsell.gc.ca also builds on existing government initiatives by using Government of Canada cyber-authentication credentials. The BuyandSell Accounts trusted identity management process lays the groundwork for delivering highly tailored procurement information, tools, and services. Once government users and industry suppliers are authenticated, the Government of Canada can begin to provide account-specific services over the Web.
By making procurement data easily accessible, and incorporating trusted identity management, Mr. Jordan and Ms. Serghi have delivered on two key government priorities—making the government more transparent, and reducing the administrative burden on countless businesses to simplify their work and increase their productivity.
Mr. Jordan and Ms. Serghi have created an effective strategy for trusted identity management that other federal departments could use as a model, for the long-term benefit all Canadians.
Interdepartmental Water Quality Training Board
- Réjean Bergeron, Public Health Agency of Canada
- Richard Bourassa, Foreign Affairs, Trade and Development Canada
- Dawne Flaborea, Correctional Service Canada
- Ryan Gallant, Foreign Affairs, Trade and Development Canada
- Barbara Gray, Canada Border Services Agency
- Bryna Heffernan, Health Canada
- Janick Lalonde, National Defence
- France Lemieux, Health Canada
- Sylvie Mathieu, Canadian Coast Guard
- Rob May, Agriculture and Agri-Food Canada
- Véronique Morisset, Health Canada
- Susan Pecman, Royal Canadian Mounted Police
- Dominique Poulin, Health Canada
- Barclay Schuba, Agriculture and Agri-Food Canada
- Bill Schutzman, Agriculture and Agri-Food Canada
Through the hard work of this interdepartmental team of public service employees, federal organizations now have the training tools they need to improve the way safe drinking water is provided to their employees, regardless of where they are working.
Micro-water treatment systems present unique challenges and are responsible for most cases of waterborne illness. These systems are common in remote communities, isolated border posts and police detachments, military outposts, Coast Guard ships, national parks, and Canadian embassies abroad.
In 2006, 13 federal departments established the Interdepartmental Water Quality Training Board. The team, using innovative methods and foresight, has developed a suite of water-quality training modules for the non-technical personnel who usually manage these small water treatment systems.
They created introductory training modules in three languages that are available in a visual, electronic format. These tools are already being used in Canada by several departments and outside Canada in a variety of locations, including some of our embassies abroad. They will have far-reaching benefits for other departments, the private sector, and internationally.
In organizing this initiative, the team members have demonstrated excellent action management, people management, and financial management. They pooled individual resources, shared technical expertise across departments, and worked on a voluntary basis as funds and resources were made available. As a result, they were able to quickly and efficiently develop products that met the objectives of all the departments involved.
This team's commitment and willingness to collaborate have greatly improved the Government of Canada's ability to manage drinking water quality, and have also enhanced the health and safety of Canadians at home and abroad.
Refugee Reform Policy and Program Implementation Team
Canada Border Services Agency, Citizenship and Immigration Canada, and Immigration and Refugee Board of Canada
- Daniel Anctil (Canada Border Services Agency)
- Jae Won Chung (Citizenship and Immigration Canada)
- Paul Desautels (Citizenship and Immigration Canada)
- Annette Gauthier (Canada Border Services Agency)
- Kimberly Gunshoner (Citizenship and Immigration Canada)
- Deborah Ingraham (Citizenship and Immigration Canada)
- Jennifer L. Irish (Citizenship and Immigration Canada)
- Eva Lazar (Citizenship and Immigration Canada)
- Lucie Loignon (Immigration and Refugee Board of Canada)
- Alberto Pereira (Immigration and Refugee Board of Canada)
- Dana Sarrasin (Immigration and Refugee Board of Canada)
- Fernande Surprenant (Canada Border Services Agency)
- Paula Thompson (Immigration and Refugee Board of Canada)
- David Vinokur (Immigration and Refugee Board of Canada)
- Greg Zawadzki (Canada Border Services Agency)
The Public Service of Canada applauds the Refugee Reform Policy and Program Implementation Team for its innovative work to modernize Canada's refugee determination system.
This collaborative and innovative interdepartmental team took a multifaceted approach to dramatically reducing wait times for vulnerable people in genuine need of asylum while protecting the integrity of the system from those who would abuse it.
Measures taken include Citizenship and Immigration Canada designing the novel Designated Countries of Origin Policy to fast-track certain claims, the Immigration and Refugee Board of Canada using leading-edge methodology to improve business processes and reduce the average case processing time from 19 to 2 months, and the Canada Border Services Agency creating the Assisted Voluntary Removal and Reintegration pilot project to help failed claimants leave Canada.
These are only three of many initiatives that make up two new pieces of legislation the team designed and implemented: the Balanced Refugee Reform Act and the Protecting Canada's Immigration System Act.
Through the hard work and collaborative spirit of this team, the Government of Canada has achieved one of its top priorities—the modernization of Canada's refugee determination system.
Congratulations to the members of the Refugee Reform Policy and Program Implementation Team. They are truly an asset to their organizations and to the Government of Canada.
Research Data Centres Program
- Cynthia Cook
- Kelly Cranswick
- Donna Dosman
- Denis Gonthier
- Tina Hotton Mahony
- Beverley Hunt
- Darren Lauzon
The Public Service of Canada is proud to recognize the members of the Research Data Centres Program for their innovative approach to maximizing access to Statistics Canada's detailed microdata.
Launched in 2000, the Research Data Centres Program was a groundbreaking initiative that gave external researchers access to Statistics Canada microdata by bringing it directly to their doorstep at universities across the nation.
To make this vision a reality, the team had to overcome a series of challenges, such as the legal requirement to maintain the confidentiality of released data. In the face of these obstacles, the team has demonstrated unrelenting commitment and dedication to pursuing innovative solutions to overcome each challenge.
The team has fostered strong relationships with key stakeholders, making the program a testimony to an effective working partnership between government, academics, and funding partners.
Today, there are 26 Research Data Centres in universities across Canada, providing access to some 300 microdata files. Over 3,000 researchers have accessed the microdata, resulting in more than 2,300 articles in scholarly journals. The program has received national and international acclaim and has become a model for similar programs in other countries.
Thanks to the dedicated work of the team, the Research Data Centres Program is a thriving research resource that benefits all Canadians through an increased understanding of our country and our people.
Excellence in Citizen-Focused Service Delivery
Automated Border Clearance Team
Canada Border Services Agency
- Marc Banville
- David Berndt
- Steve Faught
- Paul Gray
- Shelley Green
- Bryan Howell
- Greg Modler
- Shelly Moledina-Visanji
- Abeid Morgan
- George Morris
- Mary Pontoni
- Maria Romeo
- Milka Strukelj
- Matthew Stuart
- Antonio Volpe
Canadians can thank the Canada Border Service Agency's Automated Border Clearance Team for delivering a cutting-edge solution that is revolutionizing border security and customs inspection processes at Canadian airports.
Convened to streamline passenger processing, this multidisciplinary team developed and implemented a revolutionary tool called Automated Border Clearance, which allows travellers to complete parts of the border clearance process electronically. Passengers can self-scan documents and confirm information through interactive touch-screen kiosks. Results include greatly reduced border wait times, efficient processing, high client satisfaction, and improved language services.
The team collaborated closely with industry, initially piloting the project in partnership with the Vancouver Airport Authority. Soon after that, the project was extended to Montréal's Pierre Elliott Trudeau International Airport and Toronto's Pearson International Airport. Plans are now in place to expand to airports across the country.
Automated Border Clearance is a completely new business model for the Agency. Its success in Canada has inspired a similar model in the United States. It also provides a building block for future processing through mobile applications or in-flight Internet platforms, opening the door to endless possibilities. This tool would not have been possible without the individual contribution, service excellence, and commitment of each member of the Automated Border Clearance Team.
The team's ground-breaking efforts to provide the highest level of service for Canadians have provided a platform for modernizing airports around the world.
- Margaret Clement
- Bruce J. Cooke
- Marie Desnoyers
- Peter Fobes
- Nathalie Gendron
- Janique Godin
- Annie Lebeau
- Greg Maika
- Ian McCarthy
- Paul Nobossi
- Andrew R.D. Smith
- Kathleen White
The Public Service of Canada acknowledges the Free CANSIM Team for providing Canadians with a free, easy-to-use research tool to access key official statistics on the Statistics Canada website.
CANSIM is the Department's major output database, which contains more than 3,000 multidimensional datasets on social, economic, and environmental topics. Since its inception 40 years ago, CANSIM had been based on a cost-recovery business model. The Department decided it was time to move it to a free business model to better serve Canadians.
For this reason, Statistics Canada created the Free CANSIM Team. Within 12 months, starting with user and stakeholder consultations, the team redesigned the entire CANSIM interface, testing it for usability, functionality, volume, and security.
CANSIM now offers direct access to the Statistics Canada database in a more user-friendly format. Proof of its success is not only the positive feedback that the Department has received, but also the fact that usage of the CANSIM web interface has doubled since this upgrade.
Through a new open licence agreement and the provision of free data, Statistics Canada was able to embrace the principles of open data—a fundamental value of the Government of Canada's Open Government initiative that strives to provide better access to important data sources for all Canadians.
The achievements of the Free CANSIM Team are outstanding. The team members' dedicated efforts have enhanced Statistic Canada's service delivery to citizens, and have ensured the Government of Canada's international reputation for excellence into the 21st century.
Garry Oak Ecosystems Recovery Team
- Nicole Kroeker
- Susan MacIsaac
- Aimée Pelletier
- Brian Reader
- Conan Webb
- Patrick Yarnell
Canadians can thank the Parks Canada Garry Oak Ecosystems Recovery Team for its extensive contribution to the recovery of species at risk and endangered ecosystems in British Columbia.
Members of this initiative, tasked with developing and helping implement recovery plans for the Garry Oak ecosystems of southern Vancouver Island, have played a key leadership role in making the recovery efforts for more than 40 species at risk more effective. They helped champion an innovative ecosystem-based approach to recovery planning, rather than using the more commonly used individual species-by-species approach.
They successfully engaged thousands of Canadians in this restoration work. In keeping with internationally recognized conservation guidelines, members set an exceptional example of how ecological restoration should not only efficiently resolve conservation issues, but also promote and facilitate citizen participation. They improved public access to information by promoting the development of innovative Web-based tools. Using tools such as the Garry Oak Gardener's Handbook, citizens are contributing to the recovery of one of Canada's most endangered ecosystems. The group also forged collaborative and productive relationships with local, regional, and provincial governments, as well as academic and citizen groups.
The active participation of Aboriginal groups, municipalities, non-profit organizations, and youth groups is a strong indicator of how well this initiative resonates with Canadians and responds to their needs.
The Parks Canada team members have demonstrated outstanding commitment to building capacity for ecosystems conservation, as well as increasing the Government of Canada's reach and highlighting the relevance of its work with Canadians.
Service and Program Excellence Team
Agriculture and Agri-Food Canada, Industry Canada, and Natural Resources Canada
- Debbie Anderson (Agriculture and Agri-Food Canada)
- Colin Blanchette (Agriculture and Agri-Food Canada)
- Corinne Bossé (Agriculture and Agri-Food Canada)
- Caroline Cantin (Industry Canada)
- Jennifer Conlin (Agriculture and Agri-Food Canada)
- Ida Everest (Agriculture and Agri-Food Canada)
- Julie Grimard (Agriculture and Agri-Food Canada)
- Lynne Guerrette (Agriculture and Agri-Food Canada)
- Susan Langevin (Agriculture and Agri-Food Canada)
- Philippe Lefebvre (Agriculture and Agri-Food Canada)
- Julie Mercantini (Agriculture and Agri-Food Canada)
- Krista Miller (Agriculture and Agri-Food Canada)
- Simon Renaud (Agriculture and Agri-Food Canada)
- Maude Thérien-Alary (Agriculture and Agri-Food Canada)
- Anne Woods (Natural Resources Canada)
The Public Service of Canada recognizes the significant efforts of the Service and Program Excellence Team in streamlining and improving Agriculture and Agri-Food Canada's services to Canadians.
The team showed excellent leadership in developing and implementing a departmental business process aligned with the Government of Canada business focus. Through hard work and open dialogue, the team members were able to streamline 28 programs into 3 by standardizing all forms, templates, and tools for managing grants and contributions programming.
The team also demonstrated innovation and collaboration in revamping client access channels. After consulting with other agricultural portfolio partners and the provinces and territories, it launched a one-stop web-based tool, AgPal, designed to help farmers and the agricultural community find provincial or federal programs and services that best fit their needs. At the touch of a button, clients can now link directly to programs and services provided by the Department and provincial partners.
In addition, the team developed Agri-Share, a web-enabled software application that enhances efficiency and productivity, and reduces administrative burden for both the Department and the provincial and territorial governments. This work was recognized with a Distinction Award Honouree plaque from Canada's Government Technology Event 2011.
The invaluable tools and programs the team has developed have made it easier for Canadians to do business with the Government of Canada. The professionalism and high level of competency exhibited by the team were key in making this possible.
Employment Equity and Diversity
Aboriginal Leadership Development Initiative
Aboriginal Affairs and Northern Development Canada
- Anik Long-Nadeau
- Pierre Pharand
The Public Service of Canada applauds Anik Long Nadeau and Pierre Pharand, who designed and implemented the Aboriginal Leadership Development Initiative.
This unique training initiative helps to advance the leadership prospects of First Nations, Metis, and Inuit employees at Aboriginal Affairs and Northern Development Canada. It provides a way to develop high-performing Aboriginal employees working at headquarters and in the regions, offering quicker advancement, recognition, and status to program candidates or participants. It also helps retain and promote highly skilled Aboriginal employees.
The team used their knowledge and expertise, as well as their commitment to continuous learning, to develop a program that is not only innovative, but also represents the best in leadership training and the integration of Aboriginal cultures, values, and practices.
As a result of the program's success, managers in other departments have expressed an interest in participating in future offerings of the Aboriginal Leadership Development Initiative. As a result, the initiative is making a contribution to a representative and diverse workforce in the department, and has the potential to extend its impact more broadly to the entire public service.
Ms. Long Nadeau and Mr. Pharand are exemplary public service employees, and their dedication and contribution to employment equity and diversity, continuous improvement, and innovation is worthy of this recognition.
Prince Edward Island Federal Council Official Languages Committee
- Juliette Arsenault, Canada Revenue Agency
- Sandra Batten, Canada Revenue Agency
- Linda Dennis, Foreign Affairs, Trade and Development Canada
- Lorna DesRoches, Canada Revenue Agency
- Carrie Ann Gallant, Service Canada
- Karen Langevin, Public Health Agency of Canada
- Jane MacDonald, National Research Council Canada
- Catherine MacInnis, Prince Edward Island Federal Council
- Rachel Clark McDearmid, Atlantic Canada Opportunities Agency
- Faith McIntyre, Veterans Affairs Canada
- Kelley Mooney, Prince Edward Island Federal Council
- Denis Morin, Royal Canadian Mounted Police
- Lizanne Thorne, Canadian Heritage
Canadians can be proud of the leadership shown by the members of the Official Languages Committee of the Prince Edward Island Federal Council for their untiring efforts to advance Canada's two official languages.
In a unilingual English province, this remarkable team continually identified innovative ways to encourage staff members, partners, and clients to use their official language of choice. In doing so, it built cultural and linguistic bridges between the Government of Canada, other levels of government, and Canadians.
In one example, the team members organized outreach activities at high school career fairs to promote the advantages of a bilingual education in today's competitive job market, and encouraged youth to stay in French educational programs. They also worked with non-profit organizations, reaching out to the community by enabling participants to gather information from genealogy kiosks to showcase genealogical and family history resources. At other times, they partnered with Veterans Affairs Canada and the Acadian and Francophone minority communities to hold Linguistic Duality Day events, attracting more than 450 people from across the province.
The team's efforts to promote linguistic duality were creative, varied, and an inspiration to all who celebrate the bilingual life of our country.
For their passion in promoting a culture in which both French and English are recognized, respected and used naturally—a passion that extends beyond their desks to the people they serve—the members of this team deserve a Public Service Award of Excellence.
Excellence in Policy
Fisheries and Oceans Canada
The Public Service of Canada is proud of Robert Lamirande for developing innovative Aboriginal fisheries policies that serve Canadians and advance the Government of Canada's priorities.
From 2001 to the present day, Mr. Lamirande has led the policy work at Fisheries and Oceans Canada that created the Aboriginal Aquatic Resources and Oceans Management Program and the Pacific Integrated Commercial Fisheries Initiative. This work included consulting extensively with regions, operational sectors, provinces, Aboriginal leaders, and external stakeholders, in addition to integrating diverse perspectives.
Today, these programs remain exemplary models of innovative approaches to strengthening the role of Aboriginal groups in managing fisheries. They are used to enhance fisheries policy research with organizations such as the Assembly of First Nations, the First Nations Fisheries Council of British Columbia, and the Atlantic Policy Congress.
Mr. Lamirande's leadership in developing the Aboriginal Aquatic Resources and Oceans Management Program, and in laying the policy foundations for the Pacific Integrated Commercial Fisheries Initiative, demonstrates his capacity to think strategically, work collaboratively, and inspire others.
His friendly and positive approach to working with stakeholders, which energizes and mobilizes them, extends to those who work for him as well. He respects, encourages, and mentors his staff, and leads the people around him with consistent professionalism and good humour.
For embodying the values and ethics that are the cornerstone of outstanding public service, Mr. Lamirande is an example for all of us, and is deserving of the Public Service Award of Excellence.
Copyright Modernization Act Team
Canadian Heritage, Industry Canada
- Heather Anderson (Industry Canada)
- Sylvain Audet (Canadian Heritage)
- Ruth Bacon (Canadian Heritage)
- Colette Downie (Industry Canada)
- Robert Dupelle (Industry Canada)
- Jean-Arpad Français (Industry Canada)
- Paul Halucha (Industry Canada)
- Edward Malota (Industry Canada)
- Anne-Marie Monteith (Industry Canada)
- Drew Olsen (Canadian Heritage)
- Gerard Peets (Industry Canada)
- Tariq Qureshi (Canadian Heritage)
- Owen Ripley (Canadian Heritage)
- Lara Taylor (Canadian Heritage)
- Marko Zatowkaniuk (Canadian Heritage)
Canadians owe a debt of gratitude to the small team of individuals from Canadian Heritage and Industry Canada who were key to bringing Canada's copyright laws into the digital age.
The Copyright Modernization Act Team took the final steps to fulfilling a longstanding Government commitment to Canadians—the successful passage of Bill C-11, the Copyright Modernization Act. The task required strong leadership at all levels, a talent for proposing creative solutions in an ever-changing technical landscape, and a keen ability to interact—at times on a daily basis—with varied stakeholders.
To meet these challenges, team members placed a high priority on collaboration, building on each other's strengths and expertise to develop innovative policy proposals aimed at balancing the interests of content creators and users, and establishing clear rules that could evolve with changing technologies and the digital economy.
This project was the most comprehensive effort made to modernize Canada's copyright laws in more than a decade. It involved extensive consultations, dating back to 2009, including town hall meetings across the country and a highly successful online forum. The forum, which generated more than 8,000 submissions, produced coherent, whole-of-government advice and information.
As a result, Canada has new legislation that will support its growing digital economy, encourage the broad dissemination of creative content, and allow Canadians to take full advantage of the evolving digital environment.
Safe Foods for Canadians Act Core Team
Department of Justice Canada, Canadian Food Inspection Agency
- Julie Adair (Department of Justice Canada)
- Natalie Bellefeuille (Department of Justice Canada)
- Alexandre Daoust (Canadian Food Inspection Agency)
- Sophie Gervais (Department of Justice Canada)
- Guy Laurin (Department of Justice Canada)
- Nicolas McCandie Glustien (Canadian Food Inspection Agency)
- Daniel Mercer (Canadian Food Inspection Agency)
- David Spicer (Canadian Food Inspection Agency)
- Hélène Rodrigue (Department of Justice Canada)
The Public Service of Canada commends the Safe Foods for Canadians Act Core Team for their work on this important legislation.
Working together, the team—with members from the Canadian Food Inspection Agency and the Department of Justice Canada—crafted a piece of legislation that captured the best policy direction for food safety in Canada for the 21st century. Thanks to their efforts, the Safe Food for Canadians Act wasgiven Royal Assent on November 22, 2012.
Since 1997, the Canadian Food Inspection Agency had been trying to improve Canada's overall food safety system by amending the legislative framework. Three previous bills died on the order paper before a new approach to consolidate and modernize food safety statutes was developed by this team and introduced in Parliament as the Safe Food for Canadians Act.
The final attempt at legislation succeeded because of the unflagging determination of the team members. Their thorough analysis and practical advice built the foundation for this new approach to food safety governance in Canada. They then created a coalition of industry support and mobilized all branches of the Canadian Food Inspection Agency to build momentum for the legislation. In addition, they reached out to consumer groups and provinces and territories to ensure they had the support of all stakeholders. As a result, the team achieved an important milestone in the evolution of food safety policy in Canada.
The work of these dedicated public service employees is an outstanding example of excellence in public policy development and is well-deserving of the Public Service Award of Excellence.
Royal Canadian Mounted Police
The Government of Canada applauds Erin Mulvihill for her dedication and leadership as a youth policy analyst and the manager of the Royal Canadian Mounted Police Youth Engagement Section.
About six years ago, Ms. Mulvihill began her career in the public service as a student through the Federal Student Work Experience Program. Since then, she has consistently displayed strong leadership skills. As manager of the Youth Engagement Section, she is a positive role model for both employees and new students.
Ms. Mulvihill shows outstanding dedication to her work with youth, and has been instrumental in seeking out opportunities for them in the public service. She maintains a contingent of aspiring young professionals whom she personally mentors to help them achieve their career goals. Working closely with provincial and territorial counterparts, she brings young people and police officers together from across the country to develop youth-focused prevention and intervention programs.
Beyond these accomplishments, Ms. Mulvihill is committed to excellence in all that she does, from managing public funds to pursuing positive client relationships. Her ability to establish and maintain partnerships, as well as identify and leverage funding opportunities, has allowed the RCMP to access invaluable resources and gain insight into how its programs and youth engagement activities are carried out within the communities it serves.
Ms. Mulvihill has performed at an exceptionally high level early in her public service career and is an excellent role model for Canadian youth.
Defence Youth Network
- Kristen Davison
- Olivier Earl Goodman
- Srishti Hukku
- Captain Nathan James
- Major Charleen MacCulloch
- Katherine Rocque
- Christina Tarsky
- Sean Toomey
- Phillip Willison
The Public Service of Canada honours the Defence Youth Network for its extraordinary commitment to living the adage "Leaders grow leaders" at National Defence.
The Network was launched in 2011 and, within its first year of operation, grew with passion and enthusiasm to become one of the largest in the National Capital Region, with about 490 members.
Since its inception, this outstanding team has been a constant source of inspiration. The team members are passionate about their roles on both the Defence team and within the Youth Network, and are dedicated to their work. Countless networking and learning events have been organized in the short time the Network has existed. These events, which promote employee engagement and cooperation between the Department's civilian employees and military members, have enabled members to liaise with youth in other departments. The Network also has the underlying objective to reach out to the community, particularly to those in need, through such activities as charity work or fundraising.
The Defence Youth Network is a shining example of encouraging collaborative spirit, appreciating and embracing diversity in individuals, and fostering respect and equity in the workplace and community.
The Network's excellent leadership and commitment to public service values are preparing the youth of today for the challenges of tomorrow.
Exemplary Contribution Under Extraordinary Circumstances
Elliot Lake Service Canada Team
- Pierrette Belleau
- Monique Ducharme
- Micheline Gardiner
- Connie Lento
- Rick Millette
- Matthieu Miron
The Elliot Lake Service Canada Team went above and beyond the call of duty in responding to the 2012 crisis at the Algo Centre shopping mall in Elliot Lake.
On June 23, the roof of the shopping mall and office complex suddenly collapsed. Two lives were tragically lost, and the city found itself without several crucial government outlets, including its Service Canada Centre.
With the community in desperate need of a federal government presence, the Elliot Lake Service Canada Team sprang into action. Undeterred by the loss of their own office in the catastrophe, team members collaborated with their provincial and municipal counterparts to continue serving the community. They worked tirelessly over the weekend to ensure that a temporary Service Canada Centre was operational by Monday. Through telephone calls and public service announcements, they reached out to the victims of the disaster, providing them with a range of Service Canada information and employer services, as well as much-needed supplies.
Over the following days, while still serving their regular client group, the Elliot Lake Team held large intake sessions at the local high school to expedite Employment Insurance claims for hundreds of displaced workers. Through its leadership and fortitude, the team ensured that essential government services were available when people needed them most.
In a time of grave crisis for the community of Elliot Lake, the extraordinary efforts of the Elliot Lake Service Canada Team allowed the Government of Canada to continue delivering services to citizens in need.
The Joan Atkinson Award
Natural Resources Canada
The Public Service of Canada commends Dale Eisler for his exceptional contribution to public service, marked by a leadership style that puts people first and fosters collaboration, both inside and outside government.
Mr. Eisler has a well-earned reputation as someone people want to work for. Although tenacious in his drive for excellence, he never asks more of others than he would be willing to do himself, and is always ready to offer his support. He treats every person with the same degree of respect, regardless of their station in life. Not only does he have a remarkable ability to put people at ease, but he also makes everyone he works with feel valued and respected.
Mr. Eisler is well known and respected among his peers for his willingness to provide incisive, impartial, and frank advice in a way that strikes the right balance between respect and speaking truth to power.
His passion, enthusiasm, and infectious sense of humour underpin his ability to connect and engage with people to build bridges and facilitate collaboration. With a reputation for being one of the most connected people in government, he regularly taps into his diverse network to gather ideas, test theories, and challenge prevailing orthodoxy.
Mr. Eisler inspires loyalty from his employees, not through his position and title, but through his commitment to excellence, integrity, and humility. To put it simply, he makes the public service a great place to work.
Howard J. Freeland
Fisheries and Oceans Canada
It is with great pleasure that the Public Service of Canada recognizes Howard J. Freeland for his career contributions to large-scale physical oceanography, and for his key role in developing and implementing the international Argo Program.
Dr. Freeland has been a prolific researcher in physical oceanography since the early 1970s. His interests are wide-ranging, encompassing regional studies of the northeast Pacific Ocean, global analyses, ocean dynamics, and oceanic impacts on marine ecosystems.
In 1998, Dr. Freeland was among the original architects of the international Argo Program, serving as co-Chairman of the Argo Steering Team through the challenging period of global implementation over the course of a decade. Under the Argo Program, more than 25 nations have deployed over 3,500 autonomous floats in the world's oceans, providing researchers and the general public with regular, real-time profiles of ocean temperature and salinity from a depth of 2,000 metres up to the sea surface. The data collected from these floats provides invaluable information on the evolving structure of the oceans, which has been used in more than 1,200 scientific publications and over 200 scholarly papers every year.
As Dr. Freeland begins his retirement, he leaves a wonderful legacy to marine science, both at home and internationally.
100% Biofuel Flight Team
National Research Council Canada
- Marc Alexander
- Stewart Baillie
- Matthew Bastian
- Anthony Brown
- Dr. Wajid Chishty
- Dr. Craig Davison
- Malcolm Imray
- Katia Jollez
- Paul Kissmann
- Jerzy Komorowski
- Jerome Konecsni
- Tim Leslie
- Dave Marcotte
- Per Talgoy
- Ibrahim Yimer
The 100% Biofuel Flight Team is being recognized for making aviation history with the world's first civil jet flight powered by 100% unblended biofuel.
Composed of public servants from varied research backgrounds, this visionary team drew upon National Research Council Canada's strengths in many disciplines to make this game-changing idea a reality. Working closely with partners in industry, the team envisioned converting a non-food oilseed crop into a biofuel that, although not blended with petroleum fuel, would still be able to power a jet flight.
The team developed a unique test flight program to evaluate the performance of the fuel and the emissions it produced by using the fuel in National Research Council Canada's own specially modified aircraft. The flight was a success, with the fuel producing 50% less in-flight aerosol emissions than petroleum-based fuel, while improving fuel consumption by 1.5% during steady state operations.
This achievement received widespread media coverage around the globe, and was named one of Popular Science magazine's top 25 scientific achievements of 2012.
By demonstrating the viability of this new biofuel as a sustainable option for the aviation industry, the project helped its two industrial partners move their products toward certification and large-scale commercialization—a process that could eventually create thousands of jobs.
When combined with the reduction in the aviation industry's environmental footprint, this project holds the promise of an energy-efficient, greener, and wealthier nation.
Large-Scale Special Event or Project
Sydney Tar Ponds and Coke Ovens Remediation Project
Public Works and Government Services Canada, Province of Nova Scotia
- John Appleby (Public Works and Government Services Canada)
- Aaron Bower (Public Works and Government Services Canada)
- Donald F. Burke (Province of Nova Scotia)
- Belinda Campbell (Public Works and Government Services Canada)
- Gary Campbell (Province of Nova Scotia)
- Shequinta Clyke (Public Works and Government Services Canada)
- Kelly Ingraham (Province of Nova Scotia)
- Shelley MacLeod (Public Works and Government Services Canada)
- Eileen McIntyre (Public Works and Government Services Canada)
- Joan Margaret Muise (Public Works and Government Services Canada)
- Brenda Powell (Public Works and Government Services Canada)
- James Rogers (Public Works and Government Services Canada)
- W. Corrie Stewart (Province of Nova Scotia)
- Crystal Taylor (Public Works and Government Services Canada)
- Randy Vallis (Public Works and Government Services Canada)
The Public Service of Canada commends the Sydney Tar Ponds and Coke Ovens Remediation Project Team for successfully transforming the former contaminated sites and for the positive impact the project has had on Nova Scotians.
This team has demonstrated outstanding collaboration with the Province of Nova Scotia in implementing the cleanup of what was once considered Canada's worst contaminated site. A huge engineering undertaking, the project has spanned nearly a decade, and its successful outcome is due to its excellent governance, the team's dedication, and strong project management skills.
Today, nearly 1 million tonnes of soils and sediments have been remediated, and more than 100 hectares of contaminated area have been transformed into a beautiful new park and green space featuring sports fields, a dog park, walking trails, and much more. The Sydney Tar Ponds and Coke Ovens Remediation Project is a model for other projects, in Canada and internationally. The project will be completed by March 2014, after which the sites will be monitored for another 25 years.
In addition to the positive impact the project is having on the local communities from an environmental, visual, and social perspective, it is also helping to build a stronger economy for the future of Cape Breton by creating sound local economic benefits. The project has generated positive and meaningful employment and training opportunities for local residents, and has been successful in working with diverse groups such as First Nations, African Nova Scotians, and women in the trades and technology fields.
The exceptional leadership and dedication of this intergovernmental team has had a significant impact on Canadians, and on Canada's global image as a leader in the field of contaminated sites remediation.
60 Years of Service Special Award
Lawrence “Sam” Hurford
Correctional Service Canada
Lawrence "Sam" Hurford is a decorated veteran of the Korean War who has enjoyed a distinguished 61-year career with the Canadian Armed Forces and Correctional Service Canada.
Mr. Hurford joined the Canadian Forces on October 27, 1951, at age 16, where he admirably served his country for 26 years. He served in the Korean War, with the United Nations Peacekeeping Mission in Cyprus, and was posted twice to Germany—from 1955 to 1957, and again from 1963 to 1966.
In 1977, he joined Correctional Service Canada, where he became a trusted mentor and advisor to new recruits and a member of the Emergency Response Team. This dedicated veteran used his life experience to teach others the skills he had honed over many decades, building friendly relationships with staff and inmates alike.
Mr. Hurford proudly wears the title of National Regimental Sergeant Major of the Honour Guards and has been decorated with many medals, including the Canadian Forces Decoration and the Corrections Exemplary Service Medal. He has also been awarded the Golden Jubilee Medal, the Diamond Jubilee Medal, and three Korean service medals, among others.
An individual of the highest character, both personally and professionally, Mr. Hurford is a faithful and humble servant of Canada, and is an invaluable example of what makes this country great.
Mr. Hurford is currently posted with Visitor Security at the entrance to the Saskatchewan Penitentiary, where he continues to exemplify outstanding public service.
A special thank you to the following organizations that participated in this program by submitting nominations:
- Aboriginal Affairs and Northern Development Canada
- Agriculture and Agri-Food Canada
- Canada Border Services Agency
- Canadian Food Inspection Agency
- Canadian Heritage
- Canadian International Development Agency
- Canada Revenue Agency
- Canada School of Public Service
- Correctional Service Canada
- Environment Canada
- Fisheries and Oceans Canada
- Foreign Affairs and International Trade Canada
- Health Canada
- Human Resources and Skills Development Canada
- Justice Canada
- National Defence
- National Research Council Canada
- Natural Resources Canada
- Parks Canada
- Passport Canada
- Privy Council Office
- Public Service Commission
- Public Safety Canada
- Public Works and Government Services Canada
- Royal Canadian Mounted Police
- Service Canada
- Shared Services Canada
- Statistics Canada
- Transport Canada
- Treasury Board of Canada Secretariat
- Veterans Affairs Canada
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